Terms of Service

Agreement

These terms are an agreement between you and Spaceman Tech LLC, which operates InboxHand. By creating an account or using InboxHand you accept them. If you're using it for a company, you confirm you can accept them on its behalf.

What InboxHand does

InboxHand replies to WhatsApp messages from your leads using the information you provide. It asks you when it doesn't know an answer, saves your answers for next time, lets you take over any conversation, and sends you a daily summary. It is an assistant: you stay responsible for what your business offers and promises.

Your account

Keep your login private and your contact details current. You're responsible for activity under your account.

Your content and your leads

• You own your business information and conversations. You give us permission to process them only to provide the service.
• The facts you give the assistant (prices, policies, availability) must be accurate. It repeats them to your leads.
• You must have the right to message the people you message, and you must follow the WhatsApp Business Policy and Commerce Policy. No spam, no prohibited products, no deceptive claims.
• Tell your leads you use automated replies where the law requires it.

WhatsApp numbers

If we provide your WhatsApp number, it runs on our WhatsApp Business account. It stays assigned to you while your account is active, but we can't guarantee it can be moved to another provider later. If you connect your own WhatsApp Business app number, you can disconnect it at any time from the WhatsApp Business app. Your app and your chats keep working.

Plans, payment and cancellation

Paid plans are billed in advance through Stripe. WhatsApp's own per-message fees may be included or passed through at cost, as stated on your plan. Prices can change with 30 days' notice. You can cancel at any time; access continues until the end of the paid period. Fees already paid are not refunded, except where the law requires it.

Acceptable use

Don't use InboxHand to break the law, harass people, send unsolicited bulk messages, collect sensitive data (such as card numbers or health records) through chat, or interfere with the service. We may suspend accounts that put leads, WhatsApp numbers or the service at risk, and we will tell you why.

AI replies

Automated replies can be wrong. We design the assistant to answer only from what you give it and to ask you instead of guessing, but you should review your conversations and correct its answers. Don't rely on it for legal, medical or financial advice to your leads.

Availability

We work to keep InboxHand running, but it depends on WhatsApp, Meta, Twilio and other providers. Messages can be delayed or rejected by them. The service is provided "as is".

Liability

To the extent the law allows, we are not liable for indirect or lost-profit damages, and our total liability is limited to what you paid us in the 3 months before the claim.

Ending the service

You can delete your account at any time from Settings. We may close accounts that break these terms. On closing, your data is deleted as described in the Privacy Policy.

Changes

We'll email you before material changes take effect. Using InboxHand after that means you accept them.

Contact

Spaceman Tech LLC · hello@inboxhand.com